MoonCat Services Computers in the Greater Rochester, NY Area.

MoonCat Computer Repair is a professional and reliable computer maintenance and repair company located in Rochester, New York. Available to our customers, is convenient computer pick up and drop off services, along with on-site house calls any day of the week! We offer a wide array of services, as well as anti-virus products. Here is a closer look at our capabilities:

• Computer Diagnostics and Repair
• Virus & Malware Removal
• Data Recovery
• Software and operating system installations
• Custom Built Computers
• Slow Computer tune-ups
• Training & Consulting
• Upgrades
• Blue Screen issues

Our goal is to provide our customers with highly reliable and cost effective service based on our four principles of simplicity, professionalism, knowledge, and approachability.

Four Principles

• Simplicity
  We strive to keep things simple. Computers are complicated machines, but customer service should not be complicated. We focus on the client's needs, not ours.
• Professionalism
  The customer should not have to worry about who is fixing their computer. Everything is well documented and we will communicate with the customer in a professional manner.
• Knowledge
  We constantly look for ways to build our knowledge and extend that knowledge to our customers. We want to be the one place where people go to find answers. We strive to educate not only our customers but our community.
• Approachability
  We never want our customers to feel intimidated or uncomfortable. We will remain open, approachable, friendly, and courteous.

About the Owner, Chuck Romano

Experienced Technician

• Chuck has 10 years of experience in repairing, diagnosing, and building computer systems. He holds degrees in both Computer Programming and Business Administration. Chuck has worked for a mid-size software company for the last 5 years managing a successful document imaging services department.
• He has studied C++, Java and Visual Basic. He is both CompTIA A+ and CDIA+, Security+ and Network+ certified. Through continuous training, Chuck strives to expand his knowledge and stay on top of industry trends.
• Recently, Chuck been chosen to serve on the COMPTIA SME Technical Advisory Commitee (CSTAC) .